Mail-In Repair Terms & Liability

Last updated: September 2026

1. Agreement to Terms

By submitting a mail-in repair request and shipping a device to EZ Gadget Repair ("we," "us," "our"), you ("customer," "you") agree to the terms below. If you do not agree, please do not ship your device to us.

2. Shipping Risk & Insurance

You are responsible for packaging and shipping your device to us, and we are responsible for shipping it back to you once repair is complete. Shipping carriers (USPS, UPS, FedEx, etc.) are independent third parties, and loss or damage in transit can occur even with careful packaging.

• We strongly recommend purchasing shipping insurance for both directions of transit.
• If you decline insurance, you accept the risk of loss or damage during shipping without reimbursement from EZ Gadget Repair.
• If insurance is purchased and a package is lost or damaged in transit, any claim and recovery is subject to the insurance provider's or carrier's terms, limits, and approval — not guaranteed by EZ Gadget Repair.
• Shipping and insurance costs are quoted separately based on package size, destination, and declared value, and are the customer's responsibility.

3. Data Loss

HDMI port and other hardware repairs, including micro-soldering, can in rare cases affect a device's storage or software. We recommend backing up any important data, saved games, or account information before shipping your console whenever possible. It is the customer's responsibility to back up data prior to shipment; we do not back up, transfer, or recover data as part of this service.

4. Repair Scope & Limitations

• Repairs are limited to the issue described and diagnosed at intake (e.g., HDMI port replacement/micro-soldering) unless otherwise agreed in writing.
• Micro-soldering and board-level repairs carry inherent risk due to the complexity of modern console hardware. While we take industry-standard precautions, we cannot guarantee that every repair will be successful, or that unrelated components will be unaffected.
• If a device has pre-existing damage, liquid damage, prior repair attempts, or corrosion discovered during repair, this may affect repair outcome, cost, or timeline, and we will attempt to contact you before proceeding with additional work.
• If we are unable to complete a repair, a diagnostic and/or return shipping fee may still apply.

5. Turnaround Time

Turnaround estimates provided on our website or by our team are estimates only, not guarantees. Actual repair time may vary based on parts availability, diagnostic findings, and repair volume.

6. Payment

A shipping and insurance quote will be provided after intake and must be paid before a prepaid label is issued. Repair costs, if separate from shipping, will be quoted and must be paid before the device is returned, unless otherwise agreed.

7. Limitation of Liability

To the maximum extent permitted by law, EZ Gadget Repair's total liability for any claim related to a mail-in repair — including but not limited to shipping loss, shipping damage, or repair outcome — is limited to the lesser of (a) the cost of the repair paid by the customer, or (b) the fair market value of the device at the time it was shipped to us. We are not liable for indirect, incidental, or consequential damages, including lost data, lost use, or lost time.

8. Unclaimed Devices

If a repaired or diagnosed device is not claimed (return shipping arranged and any balance paid) within 30 days of completion notice, we may charge reasonable storage fees or, after 60 days, consider the device abandoned in accordance with applicable state law.

9. Changes to These Terms

We may update these terms from time to time. The version in effect at the time you ship your device applies to that repair.

10. Contact

Questions about these terms can be directed to EZ Gadget Repair before shipping your device.